Frequently Asked Questions
Everything you need to know about your OZMA experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you ship internationally?
Yes, OZMA ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my garments?
To ensure the longevity of your pieces, we recommend following the care instructions on the inner label. Most of our delicate fabrics benefit from cold hand washing and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.